Using the Website

There is a subscription form in the footer of our website. Simply enter your email address and hit subscribe. You will also have an option to become a subscriber at checkout when you place an order.

In the footer of all of our emails will be a link to unsubscribe from further marketing emails. You are also welcome to contact us for assistance with getting unsubscribed.

If you have forgotten your password, you can use the password reset link on the login page to send a unique link to your email address. Clicking on that link will allow you to change your password. Alternatively, you are welcome to contact us for assistance.

Products

After adding an item to your cart, it will pop up at the top of your screen. If you want to add more items to your cart, don't click "Checkout" yet. Instead, head over to the other products you want to add and click "Add to cart". Once your cart contains all the products you want to buy, then you can click "Checkout".

Please contact us with the name of the product you are interested in at and we will let you know if or when new stock arrives.

If not so stipulated, chances are that these products are not available in those sizes, colours, make and or weight, however you are always welcome to confirm with us by contacting us.

Orders

Once you have found the product you want, you can add it to your cart by clicking on the "Add to cart" button. When you are ready to checkout, click on the cart icon in the header of our site and click "Checkout".

In the checkout you will be asked to confirm your personal details including your shipping address, contact information and payment information. Once you have completed payment via your preferred payment method you will land on your order status page and an email will arrive in your inbox confirming the details of your order, including any tracking information.

You will receive further updates via email as the status of your order updates.

It is unfortunately not possible to cancel or change an order if it has already been shipped. If your order has not yet been shipped, or you feel that there are special circumstances surrounding your case, please contact us with your order number for assistance in changing or cancelling your order.

Payments

We have an SSL Certificate which indicates that the website is a secure connection, we are using a world-class website platform and a world recognized payment gateway Payfast.

Credit and debit cards, unfortunately we do not accept cash.

Delivery

For South Africa, we have express (overnight) and economy delivery. It may also depend on the product you ordered, please see specific delivery options in the Check Out. There is also a specific section for Botswana deliveries in FAQ’s.

Yes provided you let us know within 24 hours from having ordered your product.

Please contact us with your order number so that we can address this immediately.

Collections

We do not offer collection of orders at this stage. When this changes, we will publicize collection points on our website.

Returns/Refunds

Click Here to see our Return/Refund Policy.

Botswana Specific

S4A delivers to Gaborone.

For delivery from Gaborone to other areas in Botswana you will have to make arrangements with your local courier company.

*Currently with COVID Emergency regulations in place we deliver to Gaborone once every 10 working days. Once the extraordinary circumstances cease, we will revert to the standard delivery periods.

Standard Delivery Times

S4A deliver to Gaborone once a week at a standard rate – see rates on checkout page.*

Products are paid for through your Pula account and converted to ZAR at the currency rate at time of purchase.

You can see what the amount of the product is in Pula by using the currency converter to change the site currency, but you will effectively pay the ZAR amount for the Product. Don’t worry we have this all figured out. :)

No, however you will pay Botswana VAT @ 12% for your product which is calculated once you go to the checkout page.